Home Care Accelerator Member Terms

Last updated: November 9, 2026

These terms apply to membership in the Home Care Accelerator (the "Program"), offered by Ibis Innovations LLC d/b/a The Solve ("The Solve," "we," "us"). By paying a deposit or membership fee, you agree to them.

1. Founding seat deposit

  • The founding seat deposit is $500.

  • If fewer than 10 founding members join by Friday, December 4, 2026, we will refund your deposit in full to your original payment method within 5 business days.

  • If 8 or 9 founding members join, we may offer to launch anyway. Any founding member may choose a full refund instead.

  • Once the Program launches, your deposit is applied as your first month of membership and is no longer refundable.

2. Membership fee and billing

  • Membership is $500 per month.

  • Your second month is billed one month after the launch date, then monthly on that date, to the payment method on file.

  • Founding members keep the $500 rate for their first 12 consecutive months of active membership. After that, the current rate applies, and we will give at least 30 days' notice of any change.

  • If a payment fails, we will email you. Access may be paused if payment is not completed within 7 days.

3. Minimum commitment and cancellation

  • Membership has a 3-month minimum, starting on the launch date. Your deposit counts as month one.

  • After the third month, you may cancel at any time by emailing tianna@thesolve.co at least 7 days before your next billing date.

  • Your access continues through the end of the month you have paid for. We do not refund partial months.

4. What membership includes

  • Two live group calls a month: one growth training and one open coaching call

  • Recordings of every call

  • Our template library

  • A members' group chat with us and the other founders

  • A quarterly agency scorecard

We may change call dates or times with reasonable notice. If we cancel a call, we will reschedule it or provide a recorded training in its place.

5. What membership does not include

  • One-on-one calls, document review, or work done for you

  • Custom financial modeling or business plans

  • Legal, licensing, tax, billing, payer or regulatory advice. Please consult your own attorney, accountant or billing professional for these.

6. No guaranteed results

The Program is educational. Results depend on your market, your agency and what you put into practice. We do not guarantee any revenue, client, referral, hiring or credentialing outcome, and you are responsible for the decisions you make in your business.

7. Client information and privacy

  • Do not share client or patient names, health information, or any details that could identify a client or caregiver on calls, in the group chat or in shared files. Describe situations in general terms.

  • Group calls are recorded and shared only with current members. By joining, you agree to be recorded on group calls.

  • Members' phone numbers are visible to other members in the group chat.

  • Keep what other members share about their businesses confidential.

8. Group conduct

Be respectful and constructive. Do not sell or pitch to other members without their permission. We may remove a member who breaks these terms, with a refund of any unused prepaid time.

9. Our materials

Templates, trainings, recordings and other materials are for use in your own agency. Do not resell, share outside your agency or republish them.

10. Vendor recommendations

When we recommend vendors, those recommendations are based on our experience. We will disclose any business relationship we have with a vendor we recommend. Your agreements with vendors are between you and them, and we are not responsible for their products or services.

11. Limitation of liability

To the extent allowed by law, our total liability to you for any claim related to the Program is limited to the membership fees you paid in the 3 months before the claim.

12. Changes to these terms

We may update these terms with at least 30 days' notice by email. Continuing your membership after that date means you accept the updated terms.

13. Governing law and contact

These terms are governed by the laws of the State of Hawaii. Questions or cancellations: tianna@thesolve.co